Changing Culture, Changing Care S.E.R.V.I.C.E. First - Leadership in the Health Care Business By Susan Gilster, Ph.D.

"Susan Gilster’s S.E.R.V.I.C.E. model is a must read for those who wish to hone their leadership skills ... This smart, honest, effective, humanistic, down-to-earth model may serve as a balm for leadership in an industry that is in a state of painful flux. Susan is a savvy leader who navigates us through the maze of human relations, recognizing that truly effective leaders must meet basic human needs and lead by serving those they would have follow them. What a powerful concept!"
– Dr. Evelyn Fitzwater, Associate Professor of Nursing, University of Cincinnati Nursing and Health Care Consultant

"In her book Susan has captured the essence and importance of directed and mentored leadership. It illustrates ways to captivate, enrich and empower the staff through education, coaching and a solid vision."
– Mark Wellinghoff, M.S., LNHA, VP Operations, Carespring Management Resources