Changing Culture, Changing Care S.E.R.V.I.C.E. First - Leadership in the Health Care Business By Susan Gilster, Ph.D.

Changing Culture, Changing Care challenges leaders in health care to examine the importance of their role and the effectiveness of their work. Based on a philosophy of inclusion, this book examines the needs of all parties touched by the health care system and establishes the SERVICE model as the reader’s guide toward changing the personality and feel of an organization. This service-oriented organizational model can be replicated by leadership to enhance the health care experience for residents, families and staff alike, resulting in a more successful organization overall. From established executives to new leaders and administrators, this book serves as a blueprint for quality program development for new and existing projects.

Distributed on behalf of Susan Gilster & Associates (Cincinnati, Ohio).